A Commitment to Customers
Customer complaints and concerns must be responded to and acted on in an efficient and professional manner. When a company does so, it strengthens the relationship with its customer and guarantees an ongoing business opportunity.
- If a quality problem is detected, authorised users may raise a Corrective Action Request (CAR) within the ISO Complete software. System users can direct the request to appropriate department or staff member, noting the nature of the problem and requesting action within a given timeframe.
- A complete history of all complaints is available within the software. Authorised users can review trend analyse details of a single complaint or of multiple corrective actions over any given timefram