CARS Module Features

Recording Complaints

• Provides an easy method of logging and tracking customer complaints, supplier issues and internal non conformances.
• Complaints can be assigned to specific departments or individual members of staff for immediate corrective action to be taken.
• A full corrective action history is available for all complaints logged on the system.

Investigation and Corrective Action

• The system allows users to record all responses and actions taken as a result the problem.
• The complaint is automatically escalated if a response has not been received within an agreed timeframe.
• Complaints can only be closed-off by users with the relevant passwords.

Notifications and Complaints Summary

• All open complaints are automatically communicated to the relevant staff by the Task Manager and the Executive Dashboard.
• Full corrective action summary reports are available detailing cost and trend information.