CARS Module Features
- Provides an easy method of logging and tracking customer complaints, supplier issues and internal non conformances.
- Complaints can be assigned to specific departments or individual members of staff for immediate corrective action to be taken.
- A full corrective action history is available for all complaints logged on the system.
Investigation and Corrective Action
- The system allows users to record all responses and actions taken as a result the problem.
- The complaint is automatically escalated if a response has not been received within an agreed timeframe.
- Complaints can only be closed-off by users with the relevant passwords.
Notifications and Complaints Summary
- All open complaints are automatically communicated to the relevant staff by the Task Manager and the Executive Dashboard.
- Full corrective action summary reports are available detailing cost and trend information.